“consultants tell you what you already know.”
But what if you don’t know how to bring institutional knowledge from your stakeholders to the surface? And what if your customers have the answers, but you aren’t asking the right questions?
That’s where we come in.
As marketeers with more than two and a half decades’ combined experience, we’ve learned that the key to developing the most effective products, services and customer experiences is by bringing in those who know your business best: your employees and customers.
Our real skill lies in teasing insight out of the quiet customer, or the long-serving sceptic in the corner of the workshop: those are the places the most powerful hidden insights often lie.
Here’s how we do it…
how we do it
facilitated co-creation workshop
It’s common for institutional inertia to stymie fresh thinking: so you need a forum where everyone has a voice.
Our facilitated workshop provides it, along with a robust framework to capture input from across the your business, and then turn it into a unifying, silo-smashing strategy.
implementation and
marketing operations
Our marketing expertise means we can also put many of the outputs into action: be that through detailed briefs, creative and design work, or project management - so we can help you bring your plans to life to start truly transforming your business and marketing operations.
testimonials
Antonio Silano
Vertu, McArthurGlen, Travelopia, Screwfix
"This is a team which will give you a smart and no-nonsense service, always finding ways to simplify the complexities of customer engagement. I worked with them across loyalty, CRM, and latterly to re-shape an entire digital strategy around customer needs and customer occasions. It’s an effective and refreshing model they have.”
Angela Coton
CAPE
"Bridge Thinking facilitated an engaging and inspiring workshop.
With their help we were able to maximise the diverse thinking in the room to create a new strategy that we all feel connected to and resonated with our values."
Thomas Wasser
ASICS, Shiseido
"They get their hands dirty and take a uniquely pragmatic, customer-first approach. I worked with them across a wide range of customer projects and campaigns, and was always struck by their quick grasp of the important parts of their clients’ business and objectives. Also their understanding of where and how to target investment in the relationship with customers - and where not to waste it. Above all they are honest and open, always making me feel they are trusted partners, here to help.”
ready to close the gap between your stakeholders and your strategy?
get a personalised consultation for your business